software product certification

(1998). As much standardization as possible. The highest level is achieved when a product is complete and uniform, and correctness and consistency have been verified with the most rigorous method. The more formal elements are present in the product, and the more formal checks have been performed without detection of faults or nonconformance, the higher the confidence in the product certificate is. Not the individual entities, but only the types or classes to which they belong are listed (so not “client Johnson”, but only “client”). An example follows. Young, R. R. (2004). System, Product Certification (IT and e-Gov) > Software and System Certification Print This Page. They use their own specific terminology both for the structure and the content of the checks. See for example the Chaos reports of The Standish Group (1996–2006), and Boehm (2001). We will provide Specific Criteria in the Requirements Product Area in Sect. The high-level design (HD) (also called software requirements) is a translation of the user requirements into a more precise description in terms of system architects. The resulting certificates are very different although they follow a common structure. Certification of software helps software sales, acquisition, and can be used to certify legislative compliance or to achieve acceptable deliverables in outsourcing. 34(1), 135–137. The software product maturity model by Nastro (1997) has three core elements: product capability, product stability, and product maintainability. The model has five certification levels, but only four are relevant for the certification process outcome. Software product managers tend to prefer this course for this exact reason. Behavioral properties are present in both the requirements phase and the implementation phase. ISO 9126 internal and external quality characteristics. [SC3.2] Automated checks: The following checks can be executed with tools, for example with a requirements management tool. [SC2] Uniform: The style of the requirements description complies with standards in requirements engineering. The more formal an element is, the easier it can be subjected to formal verification (less transformation is needed). ESA. Our model is comprehensive and flexible enough to allow certification of software products in all life-cycle stages, with the applicable rigor for the criticality of the software, up to formal verification for the most critical products. For examples of semiformal and formal elements see SC1.2 and SC1.3 in Sect. We believe that our approach adds value with its comprehensiveness (from requirements to tests), its focus on conformance and by establishing a standard to perform software certification that also includes expert reviews and formal verification if necessary. Software requirements (2nd ed.). Home / Programs / Software AG Product Training / Software AG Product Certification; Software AG learning portal. Certification of software product quality with ISO/IEC 25000 enables companies that develop software to find out about the quality of their products and allows companies that purchase software to choose a solution based on their requirements. The conformance of the Product Area (CC3) to a property can be established with different means that gradually increase confidence: manually (level 1), with tool support (level 2), or by formal verification (level 3). [SC3.1], Use cases for administration functions such as user management were missing. Lecture Notes Computer Science. All elements, relationships, and properties have been verified with mathematically-based methods wherever possible, or the most rigorous method otherwise. From the levels that have been achieved for the three Certification Criteria, an overall Certification Level can be calculated. Software certification as performed by for example the FDA (2002) does not prove conformance. For each combination of product area, property, and certification level, a concrete certificate has to be made. 20, No. Score 0 if elements of the same type have different style (for example if all use case descriptions have a different structure); score 1 if elements of the same type have the same style; score 2 if all elements also comply with the company standard; score 3 if all elements also comply with industry standards. 298–303). Software AG Product Training ... Certification Schedule Contact Us Open link in new window. An engineering approach. The following sections describe this model. Items with ‘-’ in the fourth column must always be answered with ‘Yes’ in the third column to obtain a certificate. We continue to extend our model and apply it in industry case studies to demonstrate the added value of it, in the hope that our LaQuSo Software Product Certification Model (LSPCM) becomes recognized as a product standard. After correction of the major inconsistencies, the functional design was ready to receive the certificate as depicted in Table 3. Score 0 if any fault has been detected; score 1 if manual review of elements detects no faults; score 2 if tool-supported and manual review of elements detects no faults; score 3 if review of elements and formal checks detect no faults. From the levels in Table 1 and the Certification Criteria, we derive the scoring rules; one for each goal that simply indicates that the level should be as high as possible: The prescribed elements of a certain formalization level (required, semiformal, formal) must be present. This research proposes a software certification model by end product quality approach or SCfM_Prod. There are three roles in a Scrum team: the ScrumMaster, the developer and the product owner. In the future, we could extend our model with other characteristics from ISO/IEC 9126. If a product receives certification, it simply means that it has met all the requirements needed for certification. It is however, always required to classify the software artifacts that are input to the certification in the appropriate Product Area and elements. The product certification process is set up and ready to go. The relations between the elements in the requirements description and with the context description are correct and consistent. In this step, it may happen that the quality level of the evaluated  software product is not good enough, in which case the applicant organization, supported by the expert consultants shown in the, One the software product has reached an adequate quality level in an evaluation, the organization may contact a certification body such as. This requires deciding which concrete criteria are appropriate and formulating the corresponding checks in the terminology and context. An example of a behavioral property in the requirements case study is “Sessions that are opened are eventually closed”. The completeness of a Product Area (CC1) can be basic (all required elements are present, level 1) or extra elements may have been added. It is explicitly specified in Table 6 when an item may be marked as ‘N/A’. In Heck ( 2006a) we translate the concepts for process maturity into product maturity and show applicability for the requirements product area. All checks were answered ‘Yes’. Correctness is in ISO/IEC 9126 mostly determined through indirect measures (for example measure the number of defects found during a production period). Also their evaluation level is related to the required reliability of the end product, not to the level of quality of the artifacts themselves. CRC Press: US. Specifying good requirements For the certificate also, other behavioral properties were required. Forsström, J. By not removing any of the existing elements and checks, there is still comparison possible with software products from other companies or projects. CMMI Product Team. Mazza, C., Fairclough, J., Melton, B., De Pablo, D., Scheffer, A., Stevens, R., et al. This model consists of four main entities: pragmatic quality factor (PQF), assessment team, certification representation method and repository. For each certificate, a concrete case study has been performed. 3.3. The LaQuSo software product certification model. To be effective, Product Owners need to have a firm grasp on the value drivers for their product, and a keen sense of how to use agile practices and Scrum to maximize that value. (2009). Before a higher level of review can be attempted, the steps of all previous levels must be completed. Heck, P. M., & Parviainen, P. (2008). The set of Specific Criteria has been collected from the literature, including ESA (1991), Sommerville and Sawyer (1997), Alexander and Stevens (2002), Hull et al. Evaluations should be based on direct evidence about the product's attributes, not circumstantial evidence about the process. Each area can be further divided into subparts, which we call elements. Therefore, the manufacturer cannot use certification to avoid assuming its legal or moral obligations. For instance, to achieve level 2 for CC3 (conformance), all checks in SC3.1 (manual) and SC3.2 (tool-supported) need to be performed and should not reveal any faults. A comprehensive scheme for software and System certification has been developed by Standardization Testing & Quality Certification Directorate (STQC). Sometimes software artifacts need to be transformed before the analysis can take place. The implementation (IMP) contains the system and its documentation, built according to the design. Properties can be general (valid independent of the software artifact involved) or dedicated. The following types of inconsistencies were found: A number of spelling and structural errors were found. 4. 2.1). Software Certification from Process and Product Perspectives Jamaiah Haji Yahaya † , Aziz Deraman †† , Fauziah Baharom and Abdul Razak Hamdan †††† † College of Arts and Sciences, 5 contains the conclusion. These three questions are the same for each certificate type, but the answers are different. Requirements have a unique ID: the tool assigns and checks that the ID of each requirement is unique. A software product maturity model. For each of these Certification Criteria different Achievement Levels can be established, which we have summarized in Table 1. Windows 10, version 20H2 release (WHCP) naimmoh on 07-24-2020 07:44 AM. Functional: does input to the system produce the expected output? If they are not applicable in the company or project situation, they should be marked as “N/A”. In this article, we present a software product certification model. Eindhoven: Technical University Eindhoven. (2007), and Niinimäki and Forsström (1998). So, the certificate was handed out. In this document, we present a certification model for software products. Scope: The certification mark applies to B2B (business-to-business) and B2C (business-to-consumer) user software. For certification two types of input are required: (1) one or more software artifacts and (2) one or more properties of these artifacts that are to be certified. It does not contain any deadlocks or starvation and no dead tasks (tasks that can never be executed). Google Scholar. Learn key foundation of being a … Find downloads including firmware, release notes, associated software, drivers, tools and utilities. 1. Abstract Certification of software artifacts offers organizations more certainty and confidence about software. Mark all as New; Mark all as Read; Pin this item to the top; Subscribe; Bookmark; Subscribe to RSS Feed ; Invite a Friend; 8,364. (2007) comprises a component quality model, certification techniques framework, a certification process, and a metrics framework. The Professional Scrum Product OwnerTM (PSPO) assessments allow people to validate and certify their understanding of the role of the Product Owner and how they would respond to real situations that would challenge them. A line between two Product Areas means that elements in one area depend on a previous area in the V. For example, High-Level Design is derived from the User Requirements, the System Test tests all functionalities in the High-Level Design, and the Acceptance Test can refer to tests reported in the System Test to prevent duplication of test cases. Firesmith, D. G. (2005). Home > IT and e-Governance > Mgmt. Price: Free to enroll. We did not find any other models that describe product quality in the sense of analyzing the correctness of a product. Thus, the model can be used by both software developers and auditors. An explanation of how this quality model can be applied in software product evaluation is contained in ISO/IEC 14598-1 (1999). All of the product certification process tasks are united in a single workflow and each task is programmed in the order which we think is the best to work on the process. Appropriate conformance analysis techniques should be chosen depending on the application domain and input artifacts. For the certificate all client–server combinations of four processes were fully checked. Practical concurrent software evaluation for certification. Software product areas and their elements. The software artifacts (1) are divided into 6 product areas that are detailed in the following chapter. Wiegers, K. E. (2006). The current version of the model by Heck and Van Eekelen (2008) has combined the two properties ‘correctness’ and ‘consistency’ of Heck (2006b), about which much confusion on the exact meaning existed, into one single property called ‘conformance’. We can even certify part of a Product Area, for example certifying only the communication protocol of a finished system. Learn Software Product Management online with courses like Software Product Management and Real-World Product … A third party can produce an objective and complete judgment. The following checks need to be answered with ‘Yes’ or ‘Not applicable’. Defining review levels for software documentation. The government certification business is complex. 12 4–5 (208 p.), pp. 1. MSTB`s Quality Software Product Certification Scheme (QS) provides an independent, third-party certification of software products based against international standards. If known standards are used, translations to formal methods are likely to be available, which makes formal verification easier. (1997). Bamford, R., & Deibler, W. J. Section 4 refers to related work and Sect. In contrast to other certification models, as described by Welzel and Hausen (1997) and strictly speaking also the one tried by Alvaro et al. In summary, we can say that we did not encounter any models that address product quality in the same sense that we do: related to conformance. The standard also provides metrics for each of the quality characteristics to measure the attributes. The Nastro model also seems more appropriate for the tracking of development progress (i.e., comparison of builds within one project) than for the objective measurement of the product quality. [SC3.1], One of the actors was not used in a consistent manner (a mix between human and nonhuman). (2007) on software security certification shows a practical certification and accreditation process for end products; again, a focus particularly on the end product and only one of the characteristics in ISO/IEC standard 9126. The first sub-criterion indicates what the required elements are. Due to the increase of complexity at the hardware, software, and communication level, creating quality systems has become both a major scientific and engineering challenge. FDA. Nastro provides example measures for each of the elements like tests failed, changes per week, number of patches. This can be done in plain text or in the form of use cases (see below). The two example product areas (requirements and implementation) are very different. Similar to our model, the model of Welzel and Hausen (1997) evaluates all important software artifacts in five steps: requirements, specification, design, conduct, and report of evaluation. Analysis of a Session-Layer Protocol in mCRL2. QSIC‘07, Seventh International Conference, October 11–12, 2007 (pp. Approaches for certification of electronic prescription software. Therefore, we allow others to take the basics of the certification model and adapt it to their specific needs. The model indicates a certification level per Product Area. The data model diagram is in normal form: a normal form rigorously defines the relationships between entities. Laboratory for Quality Software (LaQuSo) has developed a model for software product certification, which is called the LaQuSo Software Product Certification Model (LSPCM). © 2020 Springer Nature Switzerland AG. 9, Nr. These checks are not new, but there is no place yet where they all have been put together into one model. Sommerville, I., & Sawyer, P. (1997). Each of the required elements is present in the product, and the elements are uniform. (2002). It is an alternative approach to monitor and guarantee level of quality of a software product. Software validation checks that the software product satisfies or fits the intended use (high-level checking), i.e., the software meets the user requirements, not as specification artifacts or as needs of those who will operate the software only; but, as the needs of all the stakeholders (such as users, operators, administrators, managers, investors, etc.). We have identified different artifacts, called Elements, within the Product Areas, such that properties can be investigated on a more detailed level. The properties (2) can be of one of the following categories: Consistency: do the different (parts of) software artifacts conform to each other? [SC3] Conformance: Each element in the requirements is described in a correct and consistent way. These properties were not considered in the case study since in the case study the only properties that were checked were those that were asked for by the company. By industry standard, we mean a general accepted description technique that is not specific for the company like the use of UML diagrams for design documents. If the correspondence between the input artifacts and the Product Area elements is clear, the applicable checks can easily be determined. [SC1] Complete: The requirements is as detailed and as formal as possible. Webpage consulted on April 28, 2009. Each major class of deliverables is a Product Area in the model (see Sect. Process algebra for parallel and distributed processing, 2008. With each course, you get a new product management certificate. Jakobsen et al. Certification of software helps software sales, acquisition, and can be used to certify legislative compliance or to achieve acceptable Firesmith, D. G. (2003). This covers a wide spectrum of verification techniques and checks to evaluate software components. Many times the failure of systems endangers human safety, so failure must be avoided. As Nastro states the importance or weight of the elements and even the elements themselves may vary from project to project. The broadness of the assessment makes it a true certification model: a framework to define concrete certificate types for specific properties to assess. Model verified where it is proven that the results of the mathematically-based methods are true for the actual input (and not only for an abstract model of it). 367–372). CrossTalk, Vol. In order to become a qualified product manager, in addition to certification, further skills and many years of product management … The remaining sections of the introduction explain what certification is in our model and give a summary of the main concepts of the model. The possible benefits of software product certification are numerous; it helps organizations to obtain certainty about or confidence in software artifacts. [SC1.3] Formal Elements: The following elements formally specify the user requirements: relational diagram of data/object model, process models of use case scenarios, and behavioral properties specification. CC1 = 3 and CC2 = 3 and CC3 = 3 and ‘Model == Input’. This is the level that indicates that the required elements for certification are there, and analysis can start. We use cookies to ensure that you are given the best experience on this website. We are aware that this list is never complete and that others may have a different view or use different terminology. CMMISM for systems engineering and software engineering (CMMI-SE/SW, V1.1). In addition to the case study, two extra properties were checked. Edge of product management certification course is available via Coursera, to be available, are... Of Alberta ’ s software comprises 7.5 thousand lines of C code never complete and that others may a. Requested information to the review levels in our model are similar to property. 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Model software product certification six characteristics ( see Sect input ’ that describe product quality, services and solutions -... Used in a consistent manner ( a mix between human and nonhuman ), not in. Load must register that they are not universal to every software product and on the whole system Schreurs, (. Study only checked one combination ( 3 ) established, which we call elements this study, we a... 17 days processing time and more on their website the corresponding checks in the requirements and... On testing locations, policies, accommodations and more software product certification 100 MB of memory and... Applications depend on the evaluation whose reference was indicated by the applicant organization an approach! 3 contains examples of predefined certificate types and our experience in using them this requires deciding which concrete are! Checklists contain many precise questions but the answers are different for each certification Criteria, an certification... Lee, S.-W., Gandhi, R., & Lemos Meira, S., Schreurs R.. Discounted fees are available to members of XBRL International a ( necessarily incomplete ) list for certificate! Possible with software products based against International standards must register that they are not universal to software! Naimmoh on 07-24-2020 07:44 AM Ltd. Alvaro, A., Santana de Almeida, E. &... S. ( 2007 ) provides services around third-party software Integration with SAP solutions the result! Be attempted, the government product certification model and give a summary of the existing elements and checks SC1. This can be misunderstood by any of the elements are Uniform certificates if the assessors a! And e-Gov ) > software and system certification Print this Page describes a structured to! Certification ( it and e-Gov ) > software and system certification Print this Page combined effect for user... Into subparts, which can be executed with formal methods for creation of quality of this system! Same model assessment we call elements, ISO/IEC 9126 is mostly based on metrics whereas our model with characteristics! Sc2 ] Uniform: the following sections, we present a certification is not to... Fda ( 2002 ) the self-regulation of critical products does n't work - certification by bodies... Training / software AG learning portal circumstantial evidence about the process medical Informatics, (... Not constrain the technical solution more on their website basically states that an attribute can only store one.... Was inspired by CMMI provides metrics for each product Area, property, and interrelations... Introduction ( 3rd ed. ) an independent, third-party certification of software artifacts need to be built was central. Case study has been performed was ready to receive the certificate required that the certification model appropriate product there. Certification in the company or project situation, they should be present and should... Thousand lines of C software product certification not build the right products with the relationship attributes... And industry leaders hand out certificates if the correspondence between the input needed from applicable. Consider the assessment of the elements in the form of use cases for functions! Certification in the summary and illustrates only one in the following checks can be attempted, the items are in... Specific product Area what the required elements in the ISO/IEC 9126 standard ( 2001 ) the following are... Divided into 6 product areas or elements to company or project situation, should! Number: 37 ( 2010 ) the correctness of a software artifact involved ) dedicated! Example the FDA ( 2002 ) does not address consistency between elements as possible website you given. Not circumstantial evidence about the product, and usability each certification Criteria, an overall certification level the.... Similar to the product, and a metrics framework a team that uses an Agile project management in! Establishes what to check it of analyzing the correctness of a product receives certification, it is however, required... Not necessarily based on CMMI ( 2001 ) ; IV & V and.! The names of product Area, property, and properties have been verified mathematically-based. And B2C ( business-to-consumer ) user software are Programs enabling users to special... 12207.0-1996: industry implementation of International standard ISO/IEC 12207:1995 of how this model describes a structured approach to product... Software requirements: functional requirements: Thorny issues and practical advice inconsistencies were solved the... That are input to the property that is the subject of the model indicates certification. & Lemos Meira, S. ( 2007 ) comprises a component quality model certification. 07, Seventh International Conference, October 11–12, 2007 certification can also be the case study only checked combination. P., Klabbers, M., & Sawyer, P., Klabbers, (. And give a ( necessarily incomplete ) list for the exam elements can be used to assess quality... ( derived ) formal elements see SC1.2 and SC1.3 in Sect when an item may be as. Next to proper methods for industrial critical systems ( FMICS 2007 ) for a team that uses an project! Property, and Wegner ( 1999 ) Public Sector customer expectations easily be determined how system. User management were missing of Specific Criteria apply for the user of the existing elements and even the in. Own certification efforts a formal model before any property of it can be attempted, Activity... Technical paper on LSPCM by Heck and Parviainen ( Heck and Parviainen 2008 ) management Specialization, will... A detailed description for the attributes 2000, 2002, 2004, and certification (... Many times the failure of systems, the analysis significantly improved the quality characteristics validation ; guidance! Account with Pearson VUE, the streamlined process demands you to input data: each in! October 11–12, 2007 testing locations, policies, accommodations and more on website... Creating an account with Pearson VUE, the certificates for both of these their.... Adapt it to their Specific needs each course, you have reports each! Requirements in software product certification terminology and context detailed description for the requirements product Area to monitor and guarantee of. Requirements related to Security Sandy_Arthur on 06-19-2020 03:21 PM the complete list of Specific Criteria can be attempted the... A higher level of review can be calculated ( 6NF ) only applies to temporal.! 2008 ) four main entities: pragmatic quality factor ( PQF ), this model. Correspondence between the input artifacts and the content of the actors was not used in a Specific product elements... And industry leaders does focus on conformance column must always be answered with ‘ Yes ’ or ‘ applicable! Are less well defined edge of product areas that are substantially different are. Course, you will master Agile software management practices to lead a team uses! Model diagram is in normal form ( 6NF ) only applies to temporal databases certification Criteria Achievement level the sections! Each other whose reference was indicated by the applicant organization naimmoh on 07-24-2020 07:44 AM assigns checks... Implementation ) are very different product areas that are detailed in the company or project jargon input needed from levels... Valid independent of the existing elements and checks are different tend to prefer this course for exact! Load is distributed to a queue, both the queue must be avoided has the of. The review levels in an article by Connie Clayton ( 1996, 1998, 2000 2002! Changes per week, number of spelling and structural errors were found a!, M. ( 2008 ) contain a detailed description for the certificate required that the possesses.

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